Recharging cryptocurrency to a digital exchange like OKX (formerly OKEx) is a routine task for many users. However, there are times when funds don’t appear in your account as expected. This can be stressful, especially if you're unsure of the cause. Fortunately, most recharge issues stem from common and solvable problems such as network congestion, incorrect addresses, or mismatched blockchain networks.
This comprehensive guide walks you through step-by-step troubleshooting methods to identify and resolve OKX recharge not credited issues efficiently. Whether you're a beginner or an experienced trader, this article will help you regain control of your assets quickly and securely.
Step 1: Verify Basic Recharge Information
Before panicking, start with the fundamentals. Most failed deposits result from simple human errors that can be easily corrected.
✅ Confirm the Deposit Address
Always double- or even triple-check the deposit address provided by OKX against the one you used to send funds. Even a single incorrect character — including differences in uppercase/lowercase letters — can lead to irreversible loss of funds.
👉 Avoid costly mistakes — always verify your crypto deposit address with confidence.
Use copy-paste instead of manual input, and avoid retyping addresses. Be cautious of clipboard hijacking malware that can silently replace copied addresses with attacker-controlled ones. After pasting, visually confirm the first and last few characters match.
✅ Match the Correct Cryptocurrency
Ensure the coin type you’re sending matches exactly what OKX supports. For example, sending USDT requires selecting the correct version: TRC20, ERC20, BEP20, or Polygon (MATIC). Sending USDT via ERC20 to a TRC20-only address will result in lost funds.
Always check OKX’s deposit page for supported networks before initiating any transfer.
✅ Select the Right Blockchain Network
Each blockchain has its own format and transaction rules. If you withdraw USDT using the ERC20 network from another exchange, you must select ERC20 on OKX’s deposit page. Mismatched networks are one of the top reasons for failed transactions.
Cross-chain transfers require bridge protocols — never send directly across incompatible chains.
✅ Meet Minimum Deposit Requirements
OKX enforces minimum deposit amounts to prevent spam and reduce processing overhead. Deposits below this threshold may not be processed and could be lost permanently.
Check OKX’s official help center for current minimums, which vary by asset and may change due to network fees or policy updates.
✅ Wait for Required Confirmations
Different cryptocurrencies require different numbers of blockchain confirmations before funds are credited:
- Bitcoin (BTC): Typically 3–6 confirmations
- Ethereum (ETH): Around 12–30 confirmations
- TRON (TRX) / USDT-TRC20: Often just 1–20 confirmations
You can track confirmation progress using a blockchain explorer (more on that below). During periods of high network traffic, confirmation times may increase significantly.
Step 2: Track Your Transaction Using a Blockchain Explorer
If all basic details are correct, use a blockchain explorer to verify whether your transaction was broadcast and confirmed on the network.
🔍 How to Use a Blockchain Explorer
- Get Your Transaction Hash (TxID)
From your sending platform (wallet or exchange), locate the withdrawal record and copy the TxID — a unique identifier for your transaction. Choose the Correct Explorer Based on Network
- Bitcoin: blockchain.com
- Ethereum / ERC20 tokens: etherscan.io
- TRON / TRC20 tokens: tronscan.org
- Binance Smart Chain: bscscan.com
- Paste TxID and Search
Enter the hash into the search bar of the appropriate explorer. Interpret the Results
- Transaction Not Found: The transfer may not have been sent successfully. Check with your sending platform.
- Pending / Unconfirmed: Your transaction is stuck in the mempool due to low gas fees or network congestion.
- Confirmed: The transaction is valid and recorded on-chain. If it's confirmed but still not in your OKX account, proceed to Step 3.
👉 Track your crypto transactions in real time with reliable tools and peace of mind.
Step 3: Contact OKX Support with Full Documentation
If your transaction is confirmed on-chain but hasn't appeared in your OKX wallet, contact support immediately.
📋 Required Information for Support Ticket
To speed up resolution, prepare:
- Your OKX UID (User ID)
- Coin name and amount deposited
- Deposit address used
- Transaction hash (TxID)
- Timestamp of the transaction
- Screenshots from both the sending platform and OKX (showing deposit history)
🛠 How to Submit a Ticket
- Log in to your OKX account via app or website.
- Go to Help Center > Submit a Request.
- Select “Deposit Not Received” and fill in details clearly.
- Attach all supporting documents.
Support typically responds within 24–48 hours. Respond promptly if they request additional verification.
Step 4: Other Possible Causes of Delay
Even with everything seemingly correct, delays can occur due to:
⚙️ System Maintenance
OKX occasionally performs maintenance that may temporarily suspend deposits. Always check the official status page or announcements section before depositing.
🌐 Network Congestion
High activity on networks like Ethereum or Bitcoin increases competition for block space. Transactions with low gas fees get delayed. Consider using network-specific accelerators if available.
🔍 Risk Control Review
For security, OKX may flag certain deposits — especially large, first-time, or high-risk origin address transfers — for manual review. This enhances safety but adds processing time.
🔄 Withdrawal Platform Delays
Sometimes, the issue isn't with OKX but with the platform you're withdrawing from. They may delay processing due to internal reviews, technical issues, or required 2FA confirmations.
Frequently Asked Questions (FAQ)
Q: How long does it usually take for a deposit to appear on OKX?
A: Most deposits appear within minutes after meeting confirmation requirements. However, during congestion or for slower chains like Bitcoin, it may take several hours.
Q: Can I recover funds if I sent them to the wrong network?
A: Recovery is difficult but sometimes possible if both networks are supported by OKX. Contact support immediately with TxID and details.
Q: What should I do if my TxID shows confirmed but OKX says "not received"?
A: Submit a support ticket with full proof — confirmed TxID, deposit address, and screenshots.
Q: Does OKX charge for deposits?
A: No, OKX does not charge deposit fees. You only pay network (gas) fees to miners/validators.
Q: Is there a maximum deposit limit on OKX?
A: There’s no fixed maximum, but very large deposits may trigger risk review.
Q: Can I cancel a deposit after sending?
A: No. Blockchain transactions are irreversible once broadcast.
Security Best Practices
- ✅ Enable Two-Factor Authentication (2FA) using Google Authenticator.
- ✅ Use a strong, unique password and update it regularly.
- ✅ Set up an anti-phishing code in your OKX security settings.
- ❌ Never share your API keys, private keys, or recovery phrases.
- ❌ Avoid clicking links from unknown sources claiming to be OKX support.
Final Thoughts
While an OKX recharge not credited issue can be alarming, most cases are resolved by verifying address accuracy, matching network types, waiting for confirmations, or contacting support with proper documentation.
By following this guide, you’ll minimize downtime and protect your digital assets effectively.
👉 Stay ahead in crypto — manage your deposits safely and confidently on a trusted platform.