Buying cryptocurrency has never been easier thanks to platforms like MoonPay, a trusted on-ramp for converting fiat currency into digital assets. Whether you're using a Coinhub Bitcoin ATM or purchasing online via MoonPay’s integrated portal, understanding the process, limits, fees, and security measures is essential. This comprehensive guide answers the most frequently asked questions about using MoonPay, covering everything from identity verification and transaction times to supported countries and fraud prevention.
How to Buy Your First Cryptocurrency with MoonPay
Getting started with your first crypto purchase through MoonPay is a straightforward five-step process designed for speed and security.
Step 1: Enter Your Purchase Details
Choose the cryptocurrency you want (e.g., Bitcoin, Ethereum) and specify the amount. MoonPay will instantly provide a real-time quote based on current market rates.
Step 2: Provide Your Wallet Address
You must have a personal cryptocurrency wallet to receive funds. Enter the correct wallet address for the selected coin. Important: Always double-check the address—once sent, crypto transactions cannot be reversed.
Step 3: Verify Your Email
MoonPay will send a one-time, four-digit verification code to your email. Enter this code to proceed. After verification, read and accept the Terms of Use to continue.
Step 4: Complete Identity Verification
Provide your full name (exactly as it appears on your ID), date of birth, and residential address. Accuracy is crucial—any mismatch can delay your transaction.
Step 5: Submit Identification Document
Upload a valid government-issued ID such as a passport, driver’s license, national ID card, or residence permit. MoonPay uses secure 3D liveness checks or selfie verification to confirm your identity.
✅ Verification Complete!
Once approved, you can proceed with your purchase using your preferred payment method.
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Verification & Transaction Timelines
How Long Does Identity Verification Take?
MoonPay typically verifies users within 2 to 30 minutes. Once confirmed, you can immediately begin transactions using debit, credit cards, or other supported methods.
How Long Until I Receive My Cryptocurrency?
Card-based purchases usually take a few minutes to several hours, depending on network congestion and additional security reviews. First-time buyers may experience slightly longer processing due to enhanced checks.
Supported Payment Methods
MoonPay supports major credit cards including Visa and MasterCard. Many virtual, prepaid, and debit cards are also accepted. However, some banks may block transactions based on their own policies—especially for international purchases or cash advance classifications.
Pro Tip: Contact your bank beforehand to confirm they allow cryptocurrency purchases and ask about potential foreign transaction fees.
Transaction Limits: Daily & Monthly Caps
Limits vary by region and verification level. Here’s a clear breakdown:
For U.S. Customers
| Level | Requirements | Daily Limit | Monthly Limit |
|---|---|---|---|
| 2 | Email, phone, personal info, ID, liveness check, card verification (if requested) | $12,000 | $50,000 |
Note: U.S. users start at Level 2.
For International (Non-U.S.) Customers
| Level | Requirements | Daily Limit | Monthly Limit |
|---|---|---|---|
| 1 | Email, phone number, personal information | $50 | $150 |
| 2 | Identity document + liveness check/selfie + card verification (if requested) | $5,000 | $20,000 |
| 3 | Proof of address + source of funds (if requested) | $10,000 (card), $50,000 (bank transfer) | $50,000 |
Higher limits are available for bank transfers upon full verification.
Where Is MoonPay Available?
MoonPay supports residents in 47 U.S. states (excluding New York, Rhode Island, and Hawaii) and over 150 countries worldwide, including:
- Canada
- United Kingdom
- Australia
- Germany
- India
- Brazil
- South Africa
- Singapore
For a complete list of supported regions and specific restrictions by state or token type (e.g., ADA, DOGE, USDC), visit the official MoonPay compliance page.
Understanding MoonPay Fees
| Transaction Type | Processing Fee | Network Fee |
|---|---|---|
| Card Payments | 9.5% (minimum $3.99 / €3.99 / £3.99) | Dynamic (based on blockchain congestion) |
⚠️ The network fee is automatically calculated before payment and displayed in the widget. It covers miner or validator costs on the blockchain and varies depending on traffic.
All transactions are final—crypto cannot be refunded or reversed once sent.
Frequently Asked Questions
What is the minimum age to use MoonPay?
You must be 18 years or older to create an account and make purchases through MoonPay.
How do I log in to my MoonPay account?
Go to the MoonPay portal, enter your registered email, and input the one-time verification code sent to your inbox.
How can I get a cryptocurrency wallet address?
You need a personal crypto wallet (like Trust Wallet, MetaMask, or Exodus) to receive funds. These apps are free to download and allow you to generate secure wallet addresses. Never share your private keys—your wallet is your responsibility.
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I didn’t receive the verification email—what should I do?
Try these steps:
- Check your spam or junk folder.
- Add
[email protected]to your email whitelist. - If still missing, contact MoonPay Support from your registered email with your order ID and mention "from CoinhubATM."
Can I edit my order after placing it?
No. Once an order is submitted with a destination wallet address, it cannot be modified for security reasons.
Why was I charged before receiving crypto?
This is a pre-authorization hold, not an actual charge. It reserves funds temporarily while your identity and payment method are verified. If the transaction fails, the hold is canceled—though it may take up to 10 business days to disappear from your bank statement.
My transaction is taking too long—what should I do?
Check the tracker link in your confirmation email or review your transaction in the Trade History section. Delays are common during initial purchases due to extra security checks.
If stuck on “Verifying your transaction” for more than a few hours:
- Contact MoonPay Support
- Select “Transactions” → “Transaction pending for a long time”
- Include your details and note that you used CoinhubATM’s portal
Will I get a refund if my transaction fails?
Yes! Failed transactions result in canceled pre-authorizations. No funds are ever withdrawn from your account.
Can I cancel my order?
Unfortunately, no. Due to the irreversible nature of blockchain transactions, orders cannot be canceled once processed.
Will my bank charge me extra fees?
Some banks impose international transaction fees, cash advance fees, or foreign exchange surcharges when buying crypto. Check with your issuer before purchasing.
I sent crypto to the wrong address—can it be recovered?
No. If you send cryptocurrency to an incorrect or unintended wallet address, it cannot be retrieved. Always verify addresses carefully before confirming.
Avoiding Common Bitcoin Scams
Scammers often exploit urgency and fear. If any of these apply, do not send money:
- Someone claims you owe taxes to the IRS and demands Bitcoin.
- A romantic partner online asks for crypto “emergencies.”
- You’re told to cash a check and send part of it in Bitcoin.
- You receive threats demanding Bitcoin payments.
- You’re instructed to pay utility bills with cryptocurrency.
🛑 Remember: Legitimate organizations do not demand payment via Bitcoin.
If you’ve already been scammed:
- File a police report immediately.
- Report to the Internet Crime Complaint Center (IC3).
- Contact credit bureaus if personal data was shared.
- Provide all details to authorities—platforms like MoonPay cannot reverse transactions.
Coinhub displays on-screen warnings about scams but cannot prevent user-initiated transfers to third parties.
Need Help? Contact Support
For issues related to MoonPay transactions, contact their support team directly:
- Submit a request at MoonPay Support
- Include “from CoinhubATM” and your order ID for faster service
For general ATM-related questions:
- Visit Coinhub FAQ Page
- Explore user guides at Coinhub Guides
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