With the increasing number of exchange-related incidents in recent years, more users are choosing to withdraw their digital assets from centralized exchanges to self-custody wallets. Among the most popular non-custodial wallets, imToken stands out for its user-friendly interface and multi-chain support. However, many users—especially beginners—encounter various issues during the withdrawal process.
This guide compiles the most frequently asked questions about withdrawing crypto to imToken, offering clear, step-by-step solutions. Whether you're transferring USDT, ETH, or BTC, this article will help you avoid common pitfalls and ensure a smooth experience.
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Understanding Wallet Compatibility and Token Standards
Before initiating any withdrawal, it's crucial to understand token standards and blockchain compatibility. Sending a token via the wrong network can result in permanent loss of funds.
Can I Transfer USDT to imToken?
Yes, USDT (Tether) can be safely transferred to imToken, but you must select the correct network based on the USDT version:
- OMNI-USDT: Send to your BTC wallet address
- ERC-20 USDT: Send to your ETH wallet address
- TRC-20 USDT: Send to your TRX wallet address
Always verify the network on both the exchange and imToken. Mismatched chains are one of the top causes of failed deposits.
Which Blockchains Does imToken Support?
imToken supports 11 major public chains, including:
- Bitcoin (BTC)
- Ethereum (ETH)
- TRON (TRX)
- EOS
- Bitcoin Cash (BCH)
- Litecoin (LTC)
- Cosmos (ATOM)
- Polkadot (DOT)
- Kusama (KSM)
- Filecoin (FIL)
- Nervos (CKB)
However, note that XMR (Monero) and DOGE (Dogecoin) are not currently supported as mainnet assets in imToken. Attempting to deposit these may lead to irreversible loss.
Transaction Fees: What You Need to Know
Does imToken Charge Withdrawal Fees?
No. imToken is a non-custodial wallet and does not charge any fees for receiving or sending assets. However, when withdrawing from an exchange to imToken, the exchange will charge a network fee (also known as a withdrawal fee).
This fee varies by asset and network congestion but is typically displayed before confirming the transaction.
Are There Fees When Sending Between imToken Wallets?
Yes—when transferring assets like BTC or ETH, you’ll need to pay network (miner) fees. These are paid to blockchain validators, not imToken.
Special cases:
- TRON (TRX) transfers: Require bandwidth or energy instead of direct fees
- EOS transfers: Consume CPU and NET resources, which regenerate over time
For example, sending USDT on Ethereum requires a small amount of ETH in your wallet to cover gas fees. Without sufficient ETH, the transaction will fail.
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Deposit Limits and Minimums
Is There a Minimum or Maximum Amount for Deposits?
imToken, being a decentralized wallet, imposes no minimum or maximum limits on incoming transactions. You can send any amount—from $0.01 worth of tokens to millions—without restrictions.
However, exchanges may enforce their own withdrawal minimums. Always check the exchange’s policy before initiating a transfer.
Managing ERC-20 Tokens in Your ETH Wallet
How Do I Know If My Token Is Compatible with imToken’s ETH Wallet?
The ETH wallet in imToken supports all ERC-20 standard tokens. To confirm compatibility:
- Check the official website or blockchain explorer for your token
- Look for “ERC-20” under the token standard
- Use the ETH wallet address in imToken to receive it
Once transferred and confirmed on-chain, the token will automatically appear in your wallet.
If it doesn’t show up:
- Tap “Add Token” manually
- Search by contract address
- Ensure you're on the correct network
Bitcoin Address Formats: Which One Should I Use?
Should I Use 1-Prefix or 3-Prefix BTC Addresses?
imToken generates both legacy (1...) and SegWit (3...) Bitcoin addresses. Both are valid and fully functional for receiving BTC.
While 3-addresses offer lower transaction fees due to SegWit optimization, exchanges accept both formats equally. You can use either without risk—just ensure the address matches what's shown in your imToken BTC wallet.
Choosing the Correct Network When Withdrawing
How Do I Select the Right Chain When Withdrawing from an Exchange?
Choosing the wrong chain is one of the most common mistakes. For example:
| Asset | Correct Chain | Incorrect Chain |
|---|---|---|
| BTC | Native BTC | HBTC (ERC-20) |
| DOT | Polkadot | DOT (ERC-20) |
| BCH | Bitcoin Cash | BCH on Ethereum |
HBTC is an ERC-20 token pegged 1:1 to BTC but issued on Ethereum. While technically "backed" by BTC, it’s not native BTC and may not be supported everywhere.
👉 Always select the native blockchain option when available and use the corresponding wallet in imToken.
Troubleshooting Common Issues
Q: I Sent OMNI-USDT to a BTC Sub-address—How Do I Recover It?
If you sent OMNI-USDT to a sub-address under your BTC wallet:
- Open your BTC wallet in imToken
- Tap the “…” in the top-right corner
- Enable “Advanced Mode”
- Go to “Wallet Address” > “Receive Sub-address”
- Swipe left and export the private key
- Import this private key into another wallet that supports OMNI tokens (e.g., Electron Cash)
Note: This requires technical caution—never share your private key.
Q: My TRX Deposit Shows Notification But No Balance—What Should I Do?
This issue usually stems from node synchronization problems.
Try this fix:
- Go to “Me” > “Settings” > “Node Settings” > “TRON”
- Switch to a different node server
- Return to your TRON wallet and pull down to refresh
- Repeat if necessary
This often resolves display delays caused by unstable nodes.
Q: The Exchange Asks for a Memo/Tag When Sending EOS or ATOM—What Should I Enter?
For EOS and ATOM:
- No memo/tag is required when sending to imToken
- If the exchange forces input, enter any number (e.g.,
0or1) - Avoid leaving it blank if prohibited
Unlike XRP or XLM, these chains don’t use tags for address differentiation.
Q: I Get “CPU Resource Insufficient” When Sending EOS—How to Fix?
EOS requires CPU resources to execute transactions.
Solution:
- Use the CPU leasing feature in imToken
- Lease temporary CPU power with a small amount of EOS
- Complete your transaction
- Resources return after use
You don’t lose funds—only rent system capacity briefly.
Q: Can I Send LTC to My BTC Wallet in imToken?
No. Although Litecoin (LTC) and Bitcoin (BTC) share similar technology, they operate on separate blockchains.
Always send LTC to your dedicated LTC wallet address in imToken. Sending LTC to a BTC address results in permanent loss.
Q: Does imToken Support CKB Short Addresses?
Yes. The default Nervos Network (CKB) wallet address in imToken is already a short address format, fully compatible with all CKB transactions and DeFi applications.
No conversion needed—just use the address as displayed.
Frequently Asked Questions (FAQ)
Q: Is it safe to download imToken from third-party app stores?
A: No. Always download imToken from the official website or trusted app stores like Apple App Store or Google Play to avoid fake versions.
Q: What should I do if my tokens don’t appear after deposit?
A: First, verify the transaction on a blockchain explorer using your wallet address. If confirmed, try switching nodes (for TRON/EOS), adding the token manually, or restarting the app.
Q: Can I recover my funds if I send crypto to the wrong network?
A: Recovery is extremely difficult and often impossible. Always double-check the network and address before confirming any transaction.
Q: Do I need internet access to view my balance?
A: Yes, while your private keys are stored locally, blockchain data requires connectivity to update balances and transaction history.
Q: Should I back up my wallet every time I add a new token?
A: No. A single backup (via seed phrase) at setup covers all future assets added to your wallet.
Q: Is there customer support if something goes wrong?
A: imToken provides limited support since it’s non-custodial. Protecting your seed phrase and understanding blockchain basics are essential for self-custody.
By understanding these core principles—network selection, fee structures, address formats, and troubleshooting steps—you can confidently manage your digital assets in imToken.
Remember: You are your own bank. With great control comes great responsibility.
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