In today’s digital-first world, more users are turning to cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) for fast, secure, and borderless transactions. Whether you're managing domain name operations or topping up a prepaid account, paying with crypto offers a modern alternative to traditional payment methods. This guide walks you through everything you need to know about using cryptocurrency for online payments—how it works, what to expect, and how to complete your transaction smoothly.
Accepted Cryptocurrencies and Payment Processing
We support three major cryptocurrencies: Bitcoin, Ethereum, and Bitcoin Cash. These digital assets are processed through our trusted cryptocurrency payment provider, BitPay, which ensures secure and compliant transactions in line with global financial regulations.
When you choose to pay with crypto at checkout, your transaction is handled seamlessly through BitPay’s infrastructure. This means your funds are converted and settled securely, allowing service providers to accept crypto without volatility risk or technical complexity.
👉 Discover how easy it is to start using cryptocurrency for everyday payments.
Understanding BitPay ID Verification
To comply with anti-money laundering (AML) and know-your-customer (KYC) regulations, BitPay requires all users to create a BitPay ID before completing a transaction. This is a one-time setup that involves submitting basic identity information such as your name, address, and sometimes a government-issued ID.
The verification process is quick and user-friendly, typically taking just a few minutes. Once verified, your BitPay ID allows you to make future payments without repeating the process, streamlining your checkout experience.
While some users may initially hesitate at the idea of providing personal details for a crypto transaction, this step is essential for maintaining the integrity and legality of the financial ecosystem. It also helps protect users from fraud and unauthorized transactions.
How to Complete a Cryptocurrency Payment
At checkout, when you select a cryptocurrency as your payment method, you’ll be presented with several convenient options to send your funds:
- Send directly to a wallet address: You can manually transfer funds from your personal crypto wallet to the designated receiving address provided during checkout. Make sure your wallet supports the specific cryptocurrency you're using—whether BTC, ETH, or BCH.
- Connect via BitPay directly: Some wallets allow direct integration with BitPay, enabling a faster and more secure connection. This method often reduces the chance of human error when entering long wallet addresses.
- Scan a QR code from your smartphone: For mobile users, scanning a QR code is one of the easiest ways to initiate a payment. The code contains all necessary transaction details—recipient address, amount, and network—so you only need to confirm before sending.
All methods are secure and widely supported across popular wallets such as Trust Wallet, MetaMask (for Ethereum), and Ledger Live.
Transaction Fees and Network Costs
A flat 0.001 BTC equivalent fee applies to every cryptocurrency order. This fee is automatically deducted from your wallet at the time of payment and covers processing and network confirmation costs.
It's important to note that while this fee is fixed in BTC value, when paying with ETH or BCH, the equivalent amount will be calculated based on current market rates at the time of transaction. Always ensure your wallet has sufficient balance to cover both the service cost and associated fees.
👉 Learn how low-fee crypto transactions can save you money over time.
Processing Time and Confirmation
After sending your payment, please allow up to one hour for the system to detect and confirm the transaction. Cryptocurrency networks rely on blockchain confirmations, which can vary in speed depending on network congestion.
During peak times, confirmations may take longer—especially for Bitcoin, which can experience delays during high-traffic periods. Your order will not be processed until full payment has been received and confirmed on the blockchain.
You’ll receive an email notification once your payment is verified and your service (such as domain registration or account top-up) has been activated.
Refunds and Prepaid Account Credits
In cases where a refund is necessary—for example, due to service cancellation or duplicate charges—the refunded amount will be credited back to your Gandi prepaid account, not returned directly to your crypto wallet.
This policy exists because cryptocurrency transactions are irreversible by design. Returning funds in crypto would require manual coordination and expose users to price volatility risks. Instead, the refund is issued in stable account credit, which you can use toward future services.
You’ll retain full control over how and when you use these funds, ensuring flexibility without compromising security.
👉 See how prepaid crypto accounts offer greater control over your spending.
Frequently Asked Questions
Q: Why do I need a BitPay ID to pay with cryptocurrency?
A: BitPay ID verification helps meet regulatory requirements like KYC and AML compliance. It’s a one-time process that enhances security and ensures legitimate transactions.
Q: Can I pay with other cryptocurrencies besides BTC, ETH, or BCH?
A: Currently, only Bitcoin, Ethereum, and Bitcoin Cash are supported. These were selected for their reliability, wide adoption, and fast confirmation times.
Q: What happens if my payment isn’t confirmed within an hour?
A: Most payments are confirmed within 60 minutes. If there’s a delay beyond that, check your wallet for pending status or network issues. Contact BitPay support if problems persist.
Q: Is my personal information safe during the verification process?
A: Yes. BitPay uses industry-standard encryption and data protection protocols to safeguard all personal information collected during ID verification.
Q: Can I get a refund in cryptocurrency if I cancel my order?
A: No. Due to the irreversible nature of blockchain transactions, refunds are issued as credits to your prepaid account instead of being sent back in crypto.
Q: Are there any hidden fees when paying with crypto?
A: There are no hidden fees. The only charge is the 0.001 BTC equivalent transaction fee clearly displayed at checkout.
Final Thoughts
Paying with Bitcoin, Ethereum, or Bitcoin Cash offers a decentralized, efficient way to manage online services without relying on banks or credit cards. With support from trusted processors like BitPay and clear guidelines for verification and processing, crypto payments are becoming more accessible than ever.
Whether you're a long-time crypto holder or new to digital currencies, understanding how these transactions work empowers you to make informed decisions—and take full advantage of the financial freedom they offer.
By integrating seamless tools like QR codes, wallet integrations, and prepaid account management, the process is designed to be as smooth as traditional payments—only faster and more flexible.