P2P trading on OKX offers a secure and convenient way to buy or sell cryptocurrency directly between users. While most transactions go smoothly, disputes can occasionally arise. Knowing how to file an appeal correctly is essential to protect your assets and ensure a fair resolution. This guide walks you through the entire process—when to appeal, how to do it on both the app and web platforms, and what to expect afterward.
Whether you're a buyer or seller, understanding the appeal mechanism helps maintain trust and safety within the P2P ecosystem. Let’s explore the scenarios that qualify for an appeal, step-by-step filing instructions, and best practices for a faster resolution.
When Can You File a P2P Trading Appeal?
An appeal should be initiated when a transaction doesn’t proceed as expected. Here are the common situations where filing an appeal is appropriate:
- As a seller: If the buyer marks the payment as completed but you haven’t received the funds in your bank account or digital wallet.
- As a buyer: If you’ve made the payment but the seller hasn’t released the cryptocurrency.
- After transaction issues: Any unexpected problem during or after a trade, such as miscommunication, delayed responses, or technical glitches.
👉 Learn how to secure your P2P trades with instant support and fast dispute resolution.
It’s important to act quickly. The OKX customer support team reviews all appeals diligently, but response times may vary. Typically, the team will contact you within 24 hours, and resolution depends on cooperation from both parties. The more evidence and details you provide, the faster the process will be.
How to File an Appeal on the OKX App
Filing an appeal through the mobile app is simple and intuitive. Follow these steps:
Go to the canceled order page and tap on Need Help?
This is your entry point for initiating an appeal directly from the order interface.
- You’ll be redirected to the Get Help page. Select the specific issue related to your appeal—such as “Buyer hasn’t paid” or “Seller hasn’t released crypto.”
- Choose Start Appeal and follow the on-screen instructions to submit your case.
The system may prompt you to upload supporting documents, such as payment confirmations or chat screenshots. Make sure all information is clear and relevant.
👉 Start your P2P appeal in seconds with real-time assistance.
How to File an Appeal on the OKX Website
The web platform offers a similar process with slight interface differences:
- Navigate to the canceled order and click Need Help?
- A pop-up window will appear, summarizing the issue. Select the nature of your problem before clicking Get Help.
- Click Start Appeal and follow the prompts to complete your submission.
Whether using the app or website, appeals are processed through the same secure channel. Choose the method that’s most convenient for you.
Ensure your device has a stable internet connection when submitting evidence to avoid upload failures.
Where to Check Your Appeal Status
After submitting an appeal, you’ll receive email notifications at the address linked to your OKX account. These updates will inform you about case progress and final decisions.
Additionally, you can track your appeal directly within the platform:
- Go to Orders (app) or My Orders (web)
- Select the relevant transaction
- View the Appeal Details section for real-time updates
The resolution timeline varies depending on case complexity and responsiveness from both parties. Most appeals are resolved within 24 to 72 hours.
Frequently Asked Questions (FAQ)
What should I do before filing an appeal?
Always try contacting the other party first through the built-in messaging system. Misunderstandings are often resolved quickly via direct communication.
To message:
- Go to Orders (app) / My Orders (web)
- Open the specific trade
- Tap the message icon to chat with buyer or seller
The buyer clicked “Payment Sent” but I haven’t received any money—what now?
Never release crypto until you’ve confirmed receipt of funds in your bank or wallet. Some payment methods take 1–3 business days to settle.
If the buyer cannot complete payment:
- Politely ask them to cancel the order
- If unresponsive, file an appeal under “Buyer hasn’t paid”
I made the payment, but the seller hasn’t released my crypto—what should I do?
First, send a reminder via chat or use the Remind Seller option in the order details.
If there’s still no response:
- Open the order
- Tap Need Help?
- Select your issue
- Upload proof of payment (e.g., bank receipt, transaction ID)
- Submit your appeal
Clear evidence speeds up verification and resolution.
I accidentally sent crypto without receiving payment—can I get it back?
Unfortunately, cryptocurrency transactions are irreversible once confirmed on-chain. However, you can file an appeal immediately:
- Go to Orders (app) / My Orders (web)
- Select the affected trade
- Tap Need Help? and choose the appropriate reason
- Follow instructions to submit your case
While recovery isn’t guaranteed, OKX support will investigate and assist where possible.
Can I cancel an appeal after submitting it?
Yes. If you’ve initiated an appeal, you can cancel it at any time from the order details page, as long as no final decision has been made.
Can I file an appeal for a trade older than 3 days?
No. Appeals can only be submitted within 72 hours (3 days) of the transaction initiation. After this period, the option becomes unavailable.
Best Practices for a Successful Appeal
To increase your chances of a favorable outcome:
- Communicate clearly and politely with your trading partner
- Keep all chat records and transaction proofs
- Respond promptly to support requests
- Avoid releasing assets prematurely
OKX’s P2P platform prioritizes user security and fairness. By following proper procedures, you help maintain a trustworthy trading environment for everyone.
👉 Access 24/7 P2P support and resolve disputes faster with OKX.
Final Thoughts
Understanding how to file an appeal on OKX P2P is crucial for protecting yourself in peer-to-peer crypto transactions. Whether you're facing non-payment, delayed delivery, or accidental transfers, knowing the right steps ensures your voice is heard and your case is handled efficiently.
By leveraging timely communication, solid evidence, and OKX’s structured dispute system, traders can resolve issues confidently and securely.
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