How to Withdraw Non-Tradable Assets from Your Crypto Account

·

If you've accidentally deposited a cryptocurrency that isn't supported by your exchange, you might think it's lost forever. Fortunately, many platforms now offer self-service withdrawal options for non-tradable assets, allowing users to reclaim their funds without contacting customer support. This guide walks you through the complete process of withdrawing unsupported or non-listed tokens safely and efficiently.

Whether you used the wrong network, received an airdrop token, or sent a delisted coin to your account, this article explains everything you need to know about retrieving your digital assets—step by step.

👉 Discover how to securely recover your unsupported crypto assets now.

Understanding Non-Tradable Assets

Non-tradable assets refer to cryptocurrencies that are either:

While these assets can’t be traded or converted directly within the platform, most modern exchanges allow users to withdraw them to external wallets or other compatible platforms where they may be usable or exchangeable.

Key Steps Before Withdrawing Non-Supported Cryptocurrencies

Before initiating a withdrawal, follow these essential checks to avoid irreversible loss of funds:

1. Confirm Wallet or Exchange Support

Ensure the destination wallet or exchange supports both the token and the blockchain network it’s issued on. For example, WETH on Polygon cannot be received on an Ethereum-only wallet.

2. Obtain the Correct Deposit Address

Log into your receiving wallet or exchange and generate a deposit address for the specific asset. Never reuse old addresses without verifying compatibility.

3. Match the Blockchain Network

Always double-check that the withdrawal network (e.g., BSC, Polygon, HECO) matches the one used by your receiving address. Mismatched networks result in permanent fund loss.

4. Initiate the Withdrawal

On your current platform, navigate to the withdrawal section for non-tradable assets, enter the correct address and network, and confirm the transaction.

5. Verify Asset Compatibility via Third-Party Tools

If unsure where to send the asset, use blockchain explorers or crypto databases to check which networks and wallets support the token.

How to Withdraw Non-Tradable Assets: Step-by-Step Guide

The process varies slightly depending on whether you're using the mobile app or web version. Below are detailed instructions for both.

On Mobile App

  1. Tap Assets > Funding Account.
  2. Look for the Non-Tradable Assets section—your unsupported tokens will appear here.
  3. Tap the “…” icon next to the asset and select Withdraw.

  4. Enter the following details:

    • Withdrawal Network: Choose the correct blockchain (e.g., BSC, HECO).
    • Withdrawal Address: Paste the deposit address from your external wallet.
    • Amount: Specify how much you'd like to withdraw.
  5. Review all information carefully.
  6. Tap Submit to complete the withdrawal.

💡 Note: This feature requires app version 6.0.29 or higher. Make sure your app is updated before proceeding.

💡 Fee Information: Withdrawal fees are currently charged in USDT. Ensure you have sufficient USDT balance to cover the network processing cost. The platform does not add extra fees beyond what miners charge.

On Web Platform

  1. Click Asset Management > My Assets.
  2. Switch to the Funding Account tab.
  3. Find your non-tradable asset under the Non-Tradable Assets section.
  4. Click the “…” menu next to the asset and choose Withdraw.

  5. Fill in:

    • Preferred withdrawal network
    • Valid receiving address
    • Desired withdrawal amount
  6. Confirm all details and click Submit.

Just like on mobile, ensure you have enough USDT in your account to pay for transaction fees.

👉 Learn how to safely transfer your unlisted crypto tokens today.

Frequently Asked Questions (FAQ)

Q: What types of non-tradable assets can I withdraw?
A: Supported categories include:

Q: Why is the withdrawal fee charged in USDT instead of the asset itself?
A: Charging in USDT standardizes fee calculations across various low-value or illiquid tokens, ensuring predictable costs regardless of the asset’s market price or availability.

Q: Can I withdraw any token sent to my account?
A: Not all tokens are eligible for self-service withdrawal yet. The platform continuously expands support based on user demand and technical feasibility.

Q: What happens if I enter the wrong network during withdrawal?
A: Transactions with mismatched networks are irreversible and may lead to permanent loss of funds. Always verify network compatibility before confirming.

Q: Is there a minimum amount required for withdrawal?
A: Yes, each asset has a minimum withdrawal threshold to prevent spam and cover network costs. These values are displayed during the withdrawal process.

Q: How long does the withdrawal take?
A: Processing time depends on network congestion and confirmation requirements. Most withdrawals complete within minutes, but some may take up to several hours during peak times.

Supported Non-Tradable Assets for Self-Withdrawal

The platform currently supports self-service withdrawals for a growing list of non-tradable assets, including:

More assets will be added regularly as infrastructure improves.

How to Avoid Accidentally Depositing Unsupported Assets

To prevent future issues:

Final Thoughts

Accidentally depositing a non-tradable asset doesn’t mean it’s gone forever. Thanks to self-service withdrawal features, users now have greater control over their digital assets—even those not officially listed on exchanges.

By following proper procedures and exercising caution with networks and addresses, you can successfully reclaim your tokens and move them to platforms where they’re supported.

👉 Start recovering your inaccessible crypto assets securely and quickly.